Re: [tlug] Amazon.co.jp Jobs

["Josh Glover" <jmglov@example.com>]

Job #3: 1 positions available

If interested, please reply to me directly (OFF-LIST!!!).

Please note that this position is somewhat junior, and requires
working mainly with Windows. Again, this job is a good gateway into
the wonderful world of Amazon, and there is lots of opportunity for
advancement and learning new skills.

Job Title:
 Deskside Administrator

Summary Description:
 Amazon.co.jp is seeking a deskside administrator for the company's
internal helpdesk, reporting to the IT Manager and participating in
group projects and occasional teleconferences with the International
Deskside Support Team.
 Responsibilities include: supporting the Windows OS, MS Office
applications, Internet, email, etc.; hardware deployment and
revocation; technical support; troubleshooting; administering the
voicemail system; when necessary, assisting in the troubleshooting of
servers, network gear, PBX equipment, etc. in accordance with
instructions from engineers; be available for work in case of trouble
outside normal work hours; software license and hardware inventory
control; intranet page maintenance and expansion; equipment
purchasing.
 The successful candidate will also need to be able to coordinate the
troubleshooting of complex problems involving telecommunications
equipment (including Call Center) configuration, revocation, wiring
and organisation (excluding advanced wiring). The candidate will need
to be able to perform initial troubleshooting, then facilitate
communication between the engineers and the users to see the issue
through to its resolution.
 We are looking for a well-organised person who will proactively look
for ways to contribute to Amazon, not only in Japan, but worldwide.

Essential Functions:
1. 50% - Users' PCs, printers, and software installation, support,
configuration, and revocation
2. 30% - Telephone system support (and supporting engineers on high-
level problems)
3. 15% - Intranet maintenance, and equipment and software inventory control
4. 5% - According to engineers' instruction, work on remote networking
gear

Essential Skills:
1. Experience with Windows 2000 / XP installation and configuration
and supporting MS Office 2000 / XP in an enterprise environment
required
2. Japanese - conversational or above (JLPT level 2 or higher)
3. Basic LAN / WAN knowledge and experience required
4. Practical experience as a helpdesk or support engineer a plus
5. Ability to communicate well on the phone and through email (both in
English and in Japanese)
6. English - conversational or above (TOEIC 700 or higher)

Key Competencies:
1. Customer Focus: Always thinking from the perspective of the
customer, offering the best possible service.
2. Compatibility: Makes an effort to form one's own opinion based on
what is best for the team.
3. Cooperative: Good teamwork.
4. Willingness: Able to work for long periods on important tasks with
minimal supervision.
5. Planning: Able to accurately prioritise one's work.
6. Ambitious: Always eager to learn new things and take on new
challenges.

Education:
 Required Degree: None
 Preferred Degree: None

Experience:
 1 year of PC or IT systems end-user support

Supervision:
 Reports to IT Manager

Special Physical Conditions/Requirements:
 Disabled persons are also welcomed.