[tlug] Job Post - A Technical Account Manager position for cable & telecom in Tokyo

[Sotaro Kobayashi <sotaro@example.com>]

Tokyo Linux Users Group,

Hi, folks.
Mr. Samuel Barnes from a Californian recruitment agency
is seriously looking for a candidate of the following position
in Tokyo.
If you think you could fit this 1st & 2nd technical support role,
please contact him at ZanderMax Technologies.

Sam@example.com

http://www.zandermax.com/

Thanks.

Sotaro


----------------------------------------------------------------
Technical Account Manager - Japan

Are you ready to travel the world?
Are you customer service & solution-oriented?
We are currently seeking a Technical Account Manager
to own responsibility of operational relationships in Japan
working for a Global & market leading, solutions provider
for a vast array of services including voice & high-speed data
communications. This is your opportunity to interface
with top Japanese network providers,
who are managing video, voice, & data
on high-capacity digital networks on a daily basis!
As the in-house expert of the customer’s operational environment,
you will be the customer advocate working
to escalate & resolve issues for Tokyo customers.

In this exciting & fast paced environment
you will be primarily responsible for customer incidents & deployments
including: Assigning new incidents to technical support personnel,
or escalate to solutions or core engineering as necessary;
work as development lead in concert with engineering to deliver bug fixes
& minor enhancements
to the customer & ultimately resolve all customer incidents & bugs.
This is your opportunity to manage a customer support environment
for technical support purposes!

You will also be directly involved with the coordination of release
planning,
deployment, & technical support activities
including: release management process, staffing, planning & execution;
the participation in integration testing activity;
coordination testing with third parties (vendors) as required;
& software optimization activities.
You will play an integral role in the customer account team activities
along with the Sales Director & the Project Manager.

This position requires Strong English & Japanese communication skills
(written, verbal),
problem-solving skills & interpersonal skills.
We are willing to consider both local Tokyo candidates & North American
based candidates
who are willing to be relocated to Tokyo!
If you meet the minimum qualifications and are ready to take your career
to the next level,
send us your resume today for immediate and confidential consideration!

Qualifications:

- Knowledge of the domain (high-speed data, VoIP), particularly with the
cable industry.

- Knowledge of DHCP infrastructure & DOCSIS provisioning

- Knowledge of UNIX, with some experience in maintenance or admin
activities.

- Intermediate-level knowledge of Oracle (OR another relational database,
such as Sybase or MS SQL), such as basic SQLs/queries

- Able to communicate effectively with all levels of staff & external
clients

- Able to participate in the on-call rotation (for Japanese clients
only) 1 week per month (Extra Bonus Offered)

- Ability to hold ongoing contacts with operational personnel in
identifying opportunities for new sales & new products

- Able to travel (minimally)